Customers from all over the world choose Allure flooring for their DIY and contracted flooring products.  Because of this, we often get a lot of different questions.  Here are the top 5 questions we hear from people about Allure, followed by our answers:

Top 5 Most Frequently Asked Questions About Allure Flooring

1.  What do I use to clean my Allure floor?

Use a quality vinyl floor cleaner (with NO wax or polish) or mild soap and water with a damp sponge mop. Don’t wax the floor, don’t seal the floor, and don’t use any wood care product on the floor as these can leave a film that traps dirt. Also, remember that Allure is sensitive to heat, so do not use any steam mop.  The steam will heat the adhesive and cause seam separation or damage the wear layer. Steam cleaning is not covered under warranty.  You can use an industrial rotary cleaning machine as long as it does not exceed 175 RPM’s and uses a white or red pad only.  We recommend Zep Neutral Floor Cleaner which can be purchased at The Home Depot or at homedepot.com.

2.  My floor has scuff marks and scratches.  What can I do to remove them?

Try using a quality vinyl floor cleaner and a Scotch Brite pad (follow the directions on the bottle). If it is a surface scratch, use the green side of a scotch bright pad and the Allure Single Step and VERY GENTLY work into the affected areas. This will help hide the scratch, not remove it! If the scratch has penetrated the top layer, then the plank will have to be replaced.

We only recommend using the Allure Single Step a couple of times a year as it will build up on the flooring and create a residue that attracts dirt.  If you do have a buildup caused by some cleaners, we recommend “New Beginnings”, which is a floor stripper (it won’t hurt the floor and will get it back to its original state).  It can be purchased at The Home Depot.

3.  Does Allure flooring have an odor?

Some people are more sensitive to odors than others.  Many customers have reported never noticing and odor.  Others have reported a “slight odor”.  One of our customers recommends actually “sniff testing” the flooring when you visit Home Depot.  That may be a good recommendation for you.

Before installing the product, you must acclimate the product in the room of installation for a minimum of 48 hours at a temperature between 65°F to 85°F.  If you experience and odor after installing the floor, we recommend opening windows and ventilating the room as much as possible for 3 days.

Allure flooring in its solid state does not “off gas”.  It is a safe product.

4.  Can I install Allure flooring in my basement?

Yes. However, you must use a basement proofer or a 6 mil poly moisture vapor barrier (such as the TrafficMaster Basement Proofer – available by special order only, or use RedGard®).  If you are using a Tramex Moisture Meter and the level is 0%-2%, no moisture barrier is required.  But if it is 2%-5%, a moisture barrier is required.  Anything over 5% and we do not recommend installing Allure flooring.

5.  Is this floor durable regarding pets like cats and dogs?

We’ve had many satisfied customers who are also dog and cat owners.  Some who live with multiple dogs and cats!  It is recommended that you keep your pet’s claws trimmed.  Sharp claws can damage the floor.  Also, pet urine should be cleaned up as soon as possible.